Early-Morning Retail Ops Associate – Customer Experience

JCPenney; Novi (MI); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Store discount

Job summary

JCPenney in Novi, MI seeks an Operations Associate to create an outstanding customer experience by performing essential store operations before opening. You will engage customers, update pricing, and maintain stock through morning prep and backroom upkeep.

The role emphasizes rapid service, accuracy in signage, and teamwork to support omnichannel initiatives and merchandise presentation. This position offers a structured early-morning schedule with store-wide responsibilities.

Qualifications

• 1–2 years retail experience.
• Customer service and sales support.
• Early morning shift readiness.

Responsibilities

• Customer Service – maneuver around the store at a high pace, engaging customers and providing assistance.
• Execute pricing and signing – change ticket prices and sign merchandise quickly and accurately.
• Replenish and restock the store – assist sales floor peers and leaders by pulling and preparing merchandise to ensure availability.
• Receive and unload merchandise – work with co‑workers to unload a truck and prepare merchandise in the backroom.
• Backroom standards – keep the stockroom safe, clean, and organized.
• Omnichannel – support Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy – execute leadership plans for merchandise placement with efficiency and detail, maintaining standards to deliver an outstanding customer experience.
• Participate in a learning environment – absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Skills

Results

Ownership

Intensity

Retail experience

Job description

JCPenney in Novi, MI seeks an Operations Associate to create an outstanding customer experience by performing essential store operations before opening. You will engage customers, update pricing, and maintain stock through morning prep and backroom upkeep.

The role emphasizes rapid service, accuracy in signage, and teamwork to support omnichannel initiatives and merchandise presentation. This position offers a structured early-morning schedule with store-wide responsibilities.