Early-Morning Operations Admin – Hub & Customer Service

Federal Express Corporation; Minot (ND); On-site; USD 17,000 - 25,000; Full time

Job summary

Federal Express Corporation in Minot, ND seeks a detail‑oriented clerical associate to support hub and station operations, including linehaul, quality assurance and customer service. You will handle data entry, filing, phone, email and reporting tasks, serving as the first line of contact for customers and internal teams.

Responsibilities include ensuring accurate scans, investigating discrepancies, supporting BCAS audits, and assisting with loss prevention and timely delivery.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock operations environment preferred.
• Typing, data entry and use of phone, copier, and fax.
• Proficient in Microsoft Office and web-based applications.
• Strong customer service and multitasking in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and/or enters data in various systems to support the functional area.
• Compiles data and prepares regular and adhoc reports for management.
• Serves as frontline customer service to resolve inquiries and issues.
• Supports BCSA audits by retrieving data/files for review.
• Ensures timely delivery by addressing damaged/misdirected packages and researching missing shipments.
• Inspects packages for condition and proper scan statuses; handles hazardous materials per policy.
• Tracks IC settlements, DOT files, mileage records, and related metrics; assists IC inquiries.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Minot, ND seeks a detail‑oriented clerical associate to support hub and station operations, including linehaul, quality assurance and customer service. You will handle data entry, filing, phone, email and reporting tasks, serving as the first line of contact for customers and internal teams.

Responsibilities include ensuring accurate scans, investigating discrepancies, supporting BCAS audits, and assisting with loss prevention and timely delivery.