Early-Morning Operations Admin: Data, QA & Customer Care

FedEx Group; Saint Cloud (MN); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation in Minnesota seeks an organized clerk to support hub and station operations, including linehaul and QA, while handling customer inquiries. Responsibilities include data entry, report generation, and aiding loss prevention with package integrity checks.

The role requires a High School Diploma or GED and at least four years of customer service or clerical experience, with strong Microsoft Office and data-entry skills.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock/distribution center experience preferred.
• General business skills: typing, data entry, phone, copier, and fax.
• Customer service skills to respond to requests professionally and promptly.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and enters data in various systems to support respective area.
• Compiles data and prepares regular and adhoc reports for management.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with BCSA audit data retrieval and review.
• Supports quality assurance/loss prevention by addressing damaged or misaddressed packages and ensuring good condition for customers.
• Tracks and resolves linehaul IC settlements and DOT file documentation; maintains mileage records.
• Prepares weekly metrics reports for management review.

Skills

Typing

Data entry

Phone

Copier

Faxing

Microsoft Office

Web-based applications

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in Minnesota seeks an organized clerk to support hub and station operations, including linehaul and QA, while handling customer inquiries. Responsibilities include data entry, report generation, and aiding loss prevention with package integrity checks.

The role requires a High School Diploma or GED and at least four years of customer service or clerical experience, with strong Microsoft Office and data-entry skills.