EAP Work Life Consultant - Bilingual

Curalinc, LLC; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% company-paid medical coverage

PTO

401(k) with match

Dental

Vision

Life insurance

Disability insurance

Job summary

CuraLinc Healthcare is seeking a bilingual English/Spanish Work Life Consultant for a full-time, fully remote role. You will conduct telephonic intakes, provide guidance, and research community resources to support employee productivity and wellbeing.

The role emphasizes helping participants access childcare, elder care, daily living, and related services. The position offers a comprehensive benefits package and is aligned with a fast-paced, service-driven environment.

Qualifications

• Bilingual English/Spanish required (speak, read, write).
• Bachelor's degree in psychology, social work or a related helping profession.
• Strong verbal and written communication skills.
• Excellent customer service and attention to detail.
• Experience with telephonic intakes or assessments preferred.

Responsibilities

• Complete Telephonic Intakes
• Gather Required Demographic Information
• Assess the Participants Needs Through Targeted Questioning
• Offer Guidance and Consultation
• Ensure All Documentation Is Complete and Accurate
• Conduct Timely and Targeted Research
• Contact and Vet Service Providers by Phone to Ensure All Referrals Meet Participants' Needs
• Develop Grammatically Correct Cover Letters and Fulfillment Materials
• Participate in Additional Departmental Tasks as Needed

Skills

Bilingual English/Spanish

Excellent verbal and written

Customer service

Attention to detail

Research resources

Fast-paced environment

MS Office knowledge

Telephonic intake experience

Education

Bachelor's Degree in Psychology, Social Work or helping profession

Tools

MS Office

Contact management systems

Job description

At CuraLinc, we help people and workplaces thrive together.
Join a growing teamthat’smaking a difference every day.

Meet CuraLinc’s HR Team

Our HR team is the heartbeat of our organization, fostering a culture of collaboration, respect, and growth. T hey are dedicated to attracting top talent, nurturing professional development, and ensuring the wellbeing of our diverse workforce.

Location: Remote

Job Id:402-EG

# of Openings:2

CuraLinc Healthcare is seeking a bilingual English/Spanish Work Life Consultant for a full-time, fully remote role. Work Life Consultants complete telephonic intakes, offer consultation, conduct research and provide referrals to program participants seeking resources and referrals in their community. Topics of research include childcare, elder care, daily living, convenience, concierge services and more. The Work Life Consultant is an ideal role for individuals who thrive in a fast-paced environment and are passionate about supporting employee productivity and wellbeing for a rapidly growing organization.

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

Primary Responsibilities

• Complete Telephonic Intakes
• Gather Required Demographic Information
• Assess the Participants Needs Through Targeted Questioning
• Offer Guidance and Consultation
• Ensure All Documentation Is Complete and Accurate
• Conduct Timely and Targeted Research
• Contact and Vet Service Providers by Phone to Ensure All Referrals Meet Participants' Needs
• Develop Grammatically Correct and Error-Free Cover Letters and Fulfillment Materials
• Participate in Additional Departmental Tasks, As Needed

Required/Minimum Qualifications

• Prior Experience with Resource Giving to Participants, Including Housing, Childcare, Services for Older Adults or Financial Assistance
• Knowledge of and Experience in Community or State Based Programs
• Bachelor's Degree in Psychology, Social Work or a Helping Profession Field
• English/Spanish - speak, read, write
• Excellent Verbal and Written Communication Skills
• Exceptional Customer Service Skills
• Strong Attention to Detail
• Ability to Research and Search for Resources
• Ability to Work in a Fast-Paced Environment
• Fundamental Understanding of MS Office and Contact Management Systems
• Prior Experience Conducting Telephonic Intake and/or Assessment Preferred

This is a full-time, salaried role, located in the continental United States and Hawaii,and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

• 100% company-paid single tier medical coverage insurance
• PTO
• 401(k) with match
• dental
• vision
• life
• disability insurance

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

CuraLinc is proud to be Certified™ by Great Place To Work® for the fourth year in a row for 2026. Great Place To Work® is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.

Why work at CuraLinc?

See what our employees say about what makes CuraLinc a great workplace. These words are drawn from employee comments on the Trust Index™ survey.

79% of employees say CuraLinc is a great place to work

CuraLinc Healthcare

79%

Typical company

57%

94 %

say when you join the company, you are made to feel welcome

90 %

say people here are given a lot of responsibility

90 %

say people care about each other here

86 %

say they feel they make a difference here

85 %

say when they look at what weaccomplish, they feel a sense of pride