EAP Work Life Consultant - Bilingual

CuraLinc Healthcare; United States; À distance; USD 55 000 - 75 000; Plein temps

Résumé du poste

CuraLinc Healthcare is seeking a bilingual English/Spanish Work Life Consultant for a fully remote, full-time role. The position involves telephonic intakes, coordinating resources, and researching services to support employee wellbeing across a large client base.

The ideal candidate has a background in psychology/social work or a related helping field, strong communication, and experience with community-based programs.

Qualifications

• Bilingual English/Spanish required or preferred; ability to speak, read and write in both languages.
• Excellent verbal and written communication skills.
• Experience delivering resource referrals and guidance to participants.
• Familiarity with community or state-based programs and resources.
• Strong attention to detail and accuracy in documentation.
• Ability to conduct targeted research and locate relevant services.

Responsabilités

• Complete telephonic intakes and gather demographic information.
• Assess participant needs through targeted questioning and guidance.
• Provide consultation and referrals to community resources.
• Ensure all documentation is complete and accurate.
• Conduct targeted research and vet service providers.
• Develop grammatically correct cover letters and fulfillment materials.
• Participate in additional departmental tasks as needed.

Connaissances

Bilingual English/Spanish

Communication

Customer service

Research

Attention to detail

Fast-paced environment

Formation

Bachelor's degree in Psychology, Social Work or Helping Profession

Outils

MS Office

Contact Management Systems/CRM

Description du poste

Location: Remote

Job Id:402-EG

# of Openings:2

CuraLinc Healthcare is seeking a bilingual English/Spanish Work Life Consultant for a full-time, fully remote role. Work Life Consultants complete telephonic intakes, offer consultation, conduct research and provide referrals to program participants seeking resources and referrals in their community. Topics of research include childcare, elder care, daily living, convenience, concierge services and more. The Work Life Consultant is an ideal role for individuals who thrive in a fast-paced environment and are passionate about supporting employee productivity and wellbeing for a rapidly growing organization.

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

Primary Responsibilities

• Complete Telephonic Intakes
• Gather Required Demographic Information
• Assess the Participants Needs Through Targeted Questioning
• Offer Guidance and Consultation
• Ensure All Documentation Is Complete and Accurate
• Conduct Timely and Targeted Research
• Contact and Vet Service Providers by Phone to Ensure All Referrals Meet Participants' Needs
• Develop Grammatically Correct and Error-Free Cover Letters and Fulfillment Materials
• Participate in Additional Departmental Tasks, As Needed

Required/Minimum Qualifications

• Prior Experience with Resource Giving to Participants, Including Housing, Childcare, Services for Older Adults or Financial Assistance
• Knowledge of and Experience in Community or State Based Programs
• Bachelor's Degree in Psychology, Social Work or a Helping Profession Field
• English/Spanish - speak, read, write
• Excellent Verbal and Written Communication Skills
• Exceptional Customer Service Skills
• Strong Attention to Detail
• Ability to Research and Search for Resources
• Ability to Work in a Fast-Paced Environment
• Fundamental Understanding of MS Office and Contact Management Systems
• Prior Experience Conducting Telephonic Intake and/or Assessment Preferred

This is a full-time, salaried role, located in the continental United States and Hawaii,and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.