EAP Counselor: Employee Well-Being & Crisis Support

City of Albuquerque; Albuquerque (NM); On-site; USD 70,000 - 90,000; Full time

Job summary

The City of Albuquerque is seeking a licensed counselor to provide counseling services for the EAP, coordinate activities with divisions and external agencies, and support the EAP Manager with complex administrative tasks.

Responsibilities include case management, scheduling sessions, maintaining documentation, protecting client confidentiality, delivering training, creating newsletters and presentations, and generating utilization reports.

Qualifications

• Master’s degree in psychology, counseling, or social work.
• Four years of experience as a licensed counselor providing direct counseling services.

Responsibilities

• Provide counseling services to city employees and eligible family members; identify safety issues; evaluate and identify course of treatment; provide referral services as needed.
• Coordinate care with internal and external agencies including medical facilities, private/public/non-profit counseling practices, and Risk Management.
• Perform case management and employee monitoring services including session scheduling, monitoring treatment plans, and termination of clients.
• Maintain documentation for all services provided, including any employee contracts, in accordance with all applicable regulations and laws.
• Maintain and protect client confidentiality.
• Provide training to internal and external departments regarding EAP services.
• Create content for the EAP newsletter, email notifications, presentations and trainings.
• Generate reports regarding EAP utilization and other trends and present information.
• Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; implement improvements.
• Perform crisis intervention and de-escalation of probable violent situations.
• Inform EAP Manager of potentially dangerous situations.
• Participate in the development and implementation of goals, objectives, policies, and priorities; recommend and implement resulting policies and procedures.

Education

Master’s degree in psychology, counseling, or social work

Job description

The City of Albuquerque is seeking a licensed counselor to provide counseling services for the EAP, coordinate activities with divisions and external agencies, and support the EAP Manager with complex administrative tasks.

Responsibilities include case management, scheduling sessions, maintaining documentation, protecting client confidentiality, delivering training, creating newsletters and presentations, and generating utilization reports.