Employee Assistance Program Counselor

Presbyterian System Services; Albuquerque (NM); Hybrid; USD 57,000 - 97,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness program

Job summary

Presbyterian Healthcare Services in Albuquerque, NM, is seeking an experienced Employee Assistance Program (EAP) Counselor to join our clinical team. This hybrid role delivers confidential services remotely, in the office, and at client sites through in-person, phone, and video interactions.

You will conduct assessments, brief counseling, coaching, crisis response, and training, helping employees access support and resources while collaborating to improve service quality and client experience.

Qualifications

• Master’s degree in counseling, clinical psychology, social work, or related behavioral health field.
• Current LMHC or LMSW licensure required; other credentials preferred.

Responsibilities

• Collaborates on team projects to strengthen EAP service delivery.
• Provides consultation on workplace concerns to employees and organizations.
• Coordinates referrals with HR and leadership for employee performance issues.
• Conducts clinical assessments to evaluate risk and needs; determines appropriate level of care.
• Supports on-site responses following workplace incidents and provides debriefing.
• Develops and delivers EAP orientations and training sessions for staff.
• Represents EAP at health fairs and wellness events.
• Fosters cross-department collaboration to improve client experience.

Skills

Interpersonal skills

Communication

Bilingual English/Spanish

Microsoft Office

Education

Master's degree in counseling/psychology/social work

LMHC or LMSW licensure (minimum)

Preferred LPCC/LCSW/LMFT/PhD/PsyD

CEAP certification or related experience (preferred)

Tools

Microsoft Office

Job description

Location Address:9521 San Mateo NE Albuquerque, NM 87113-2237Compensation Pay Range:Minimum Offer $57,241.60 Maximum Offer $97,468.80 Now Hiring: Employee Assistance Program CounselorSummary:The Employee Assistance Program (EAP) Counselor serves as a key member of the EAP clinical team, providing confidential clinical services and program support to eligible employees and program participants. This hybrid position delivers services remotely, in the office, and at client locations through in-person, telephone, and video-based interactions.The EAP Counselor supports individuals and groups through clinical assessments, brief solution-focused counseling, coaching, consultation, mediation, crisis response, and educational training. The counselor evaluates each client’s needs and connects them with appropriate support through skill-building, case management, community resources, and referrals for longer-term therapy when needed.This role also develops and presents training programs and collaborates with EAP clinical and administrative staff to improve operational efficiency, service quality, and the overall client experience. Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)Responsibilities:Collaborates on team projects designed to strengthen and improve EAP service delivery for employees, client organizations, and business partners.Provides consultation to employees and organizations regarding a variety of workplace concerns.Partners with Human Resources and organizational leaders to coordinate referrals related to employee performance and workplace concerns.Conducts clinical assessments to evaluate risk, substance use and dependency concerns, and the appropriate level of care.Facilitates on-site support for work teams following critical workplace incidents, including debriefing and psychological first aid.Represents the EAP at company health fairs and other employee-wellness events.Develops and presents EAP orientation sessions for employees and managers.Actively supports and collaborates with colleagues to foster a high-performing, team-oriented environment.Builds and maintains effective working relationships with colleagues across departments and organizational levels.Performs other duties as assigned.Qualifications:Required Education and LicensureA master’s degree in counseling, clinical psychology, social work, or a related behavioral health field is required.Current licensure as an LMHC or LMSW, at minimum, is required. LPCC, LCSW, LMFT, PhD, or PsyD credentials are preferred.Graduate or clinical training must include instruction in mental health, substance use and chemical dependency, and brief therapy approaches.Preferred Experience and CredentialsCertified Employee Assistance Professional (CEAP) certification, EAP knowledge or experience, or an interest in pursuing CEAP certification is preferred.Previous experience working or consulting in a business environment or Employee Assistance Program is preferred.Experience conducting substance use assessments and providing treatment planning and case management is preferred.Training or professional experience in mediation is preferred.Experience developing and delivering presentations or training programs is preferred.Bilingual candidates who are fluent in English and Spanish are encouraged to apply.Skills and KnowledgeProficiency with Microsoft Office applications is required.Strong interpersonal, communication, consultation, and negotiation skills are essential.Candidates must understand HIPAA and other applicable federal and state laws governing privacy, client confidentiality, duty to warn, and child and elder abuse reporting.Candidates must demonstrate sound knowledge of professional standards, ethics, informed consent, and appropriate release-of-information practices, particularly when managing workplace referrals.All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.WellnessPresbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.Why work at Presbyterian?As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services