EAP Counselor

Advocate Health; Winston-Salem (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Advocate Health in Winston-Salem, NC is seeking an EAP Counselor to assess clients, set counseling goals, and provide short-term counseling or referrals as needed. You will coordinate with employers, HR, and outside referrals to meet client needs.

The role includes delivering presentations, orientations, and consultation to management, serving as account manager for external contracts if applicable, and participating in on-call rotations for after-hours coverage.

Qualifications

• Master's degree in psychology, counseling, social work or related field is required.
• Current professional licensure in the state of practice required to provide counseling.
• CEAP certification preferred.
• 3 years experience in EAP related service preferred.

Responsibilities

• Conducts assessments with EAP clients, formulates counseling goals, and provides counseling or referrals.
• Provides short-term counseling when extensive treatment is not required.
• Provides follow-up to evaluate continuity and effectiveness of outside services.
• Acts as liaison between client, employer/HR, and outside referrals per company policy.
• Delivers a broad range of presentations to help employees cope with identified problems.
• Provides orientations to employees and management for internal and external clients.
• Offers consultation services to management/leadership.
• If full-time/part-time, serves as account manager for external contracts.
• Participates in on-call rotation for after-hours emergency coverage.
• Recognizes and responds to emergencies following EAP protocols.
• Assists with marketing, data collection, record keeping, protocol development, and program development.
• Assists with general office duties as needed.
• Participates in EAP/Departmental/Hospital committees and other assignments.

Skills

Counseling

Liaison/coordination

Presentations

Education

Master's degree in psychology, counseling, social work or related field

Job description

Essential Functions

• Conducts assessments with EAP clients, formulates appropriate counseling goals, and performs counseling or a referral to meet the client's needs.
• Provides short-term counseling for clients not needing extensive treatment from an outside source.
• Provides follow-up with clients to evaluate continuity and effectiveness of the outside services, if referred.
• Serves as liaison between the client and their employer, HR department, and/or outside referrals for mandatory referrals or clients referred for drug positives as outlined in the specific company's policy.
• Provides a broad range of presentations to assist employees in coping with problems or issues which have been identified by EAP experience, staff and management requests, or Advocate Health requests.
• Provides orientations to employees and management for both internal and external clients.
• Offers consultation services to management/leadership.
• If full-time or part-time, is an account manager for external contracts (PRN counselors are not responsible for these items).
• If full-time or part-time, participates in the on-call rotation for after-hours emergency coverage; PRN counselors do not cover call.
• Recognizes and responds to emergency situations and handling them effectively as outlined in the EAP protocols, which may require coverage outside of normal working hours.
• Assists EAP Director/Program Coordinators with marketing, sales, data collection, and record keeping, development of protocols, and program development.
• Assists with the functions necessary to run an office, including answering phones, filing, general office duties, and other tasks as determined necessary by the EAP Director.
• Participates in EAP, Departmental, Hospital, and Advocate committees, task forces, and other assignments as requested by the EAP Director or Hospital Administration.

Physical Requirements

Adequate vision is required for behavioral observations of clients to be alert for emergency and/o unsafe conditions. Adequate hearing is required for providing counseling services. Proper speaking and language skills are required to provide counseling. Stretching and bending may be required. Lifting ten pounds may be required. Capacity to sit for long periods of time.

Education, Experience and Certifications.

Master's degree in psychology, counseling, social work or related field required. Current professional licensure in the state of the counselor's practice required to practice counseling. 3 years experience in EAP related service preferred. CEAP certification preferred.