E-Learning Support Specialist I

Orbis Education; Northern (KY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Extensive training

Remote work

Competitive salary

Job summary

Orbis Education is seeking an E-Learning Support Specialist I to manage daily support for the partner LMS and exam platforms. This remote, entry-level role focuses on ticket resolution, exam/course troubleshooting, and audits, with training and strong team support.

The ideal candidate has a bachelor’s or equivalent experience (1–3 years) and proficiency with LMS platforms. A background check is required, and the position offers a starting salary of $40,000–$45,000 annually.

Qualifications

• Bachelor’s degree or equivalent industry experience of 1–3 years
• Comfort in a support role with high attention to detail
• Technologically independent and able to work as part of a virtual team
• Strong organization and communication skills
• Experience with Learning Management Systems (LMS)
• Must successfully pass a background check

Responsibilities

• Resolve and respond to tickets submitted by faculty and students
• Prepare, maintain, and troubleshoot issues for exams
• Prepare, maintain, and troubleshoot issues for courses within the LMS
• Complete course audits
• Attend and conduct student and faculty orientations, including office hours for online orientations
• Other duties as assigned

Skills

Attention to detail

Organization

Communication skills

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Canvas

Blackboard

Sakai

ChiTester

ExamSoft

MS Office

Zoho

Zoom

Box

SmartSheet

Job description

Job Description

Join us at Orbis Education and begin a career in helping Nursing students succeed!

The E-Learning Support Specialist I manages the daily support for the partner learning management system and exam platforms. Tasks performed will be based on the needs of the group of accounts to which they are assigned. This is a remote position. This is an entry level position with a compensation range of $40k-$45k annually.

What you will do:

• Resolve and respond to tickets submitted by faculty and students.
• Prepare, maintain, and troubleshoot issues for exams.
• Prepare, maintain, and troubleshoot issues for courses within the LMS.
• Complete course audits.
• Attend and conduct student and faculty orientations, including office hours for online orientations.
• Other duties as assigned.

What you will have:

• Bachelor’s degree or equivalent industry experience of 1-3 years
• Comfort in a support role with high attention to detail
• Technologically independent and able to work as part of a virtual team
• Strong organization and communication skills
• Experience with Learning Management Systems (LMS)
• Must successfully pass a background check.
• Equipment used- MS Office Suite, Zoho Ticketing System, Learning Management Systems, such as Canvas, Blackboard, and Sakai. Exam Platforms, such as ChiTester and ExamSoft, SmartSheet, Zoom, Box

What we’ll offer in return:

• A career where your work genuinely makes a difference
• A stable income with a good salary
• Extensive training with team and management support
• Structured professional development plans and opportunities
• Outstanding benefits and work perks
• Collaborative and supportive team environment.…and more!

#INDLOPESUP