E-Learning Support Specialist I

Grand Canyon University Inc.; Carmel (IN); Remote; USD 40,000 - 45,000; Full time

Benefits offered by this job

Extensive training

Structured professional development

Job summary

Orbis Education is seeking an entry-level E-Learning Support Specialist I to assist faculty and students with LMS and exam platforms. You will resolve tickets, troubleshoot exams and courses, and conduct online orientations.

Working remotely, you will join a virtual team, maintain high attention to detail, and participate in training and development initiatives while ensuring strong communication with stakeholders.

Qualifications

• Bachelor’s degree or equivalent industry experience (1–3 years).
• High attention to detail in a support role.
• Strong organization and communication skills for virtual teamwork.
• Experience with LMS platforms is essential.
• Must pass a background check.

Responsibilities

• Resolve and respond to tickets submitted by faculty and students.
• Prepare, maintain, and troubleshoot issues for exams.
• Prepare, maintain, and troubleshoot issues for courses within the LMS.
• Complete course audits.
• Attend and conduct orientations for students and faculty, including online sessions.
• Other duties as assigned.

Skills

LMS experience

Ticketing system

Communication skills

Organizational skills

Attention to detail

Education

Bachelor's degree or 1–3 years experience

Tools

Canvas

Blackboard

Sakai

ChiTester

ExamSoft

Zoom

Box

Zoho Ticketing System

Job description

Job DescriptionJoin us at Orbis Education and begin a career in helping Nursing students succeed!The E-Learning Support Specialist I manages the daily support for the partner learning management system and exam platforms.Tasks performed will be based on the needs of the group of accounts to which they are assigned.This is a remote position. This is an entry level position with a compensation range of $40k-$45k annually.What you will do:Resolve and respond to tickets submitted by faculty and students.Prepare, maintain, and troubleshoot issues for exams.Prepare, maintain, and troubleshoot issues for courses within the LMS.Complete course audits.Attend and conduct student and faculty orientations, including office hours for online orientations.Other duties as assigned.What you will have:Bachelor’s degree or equivalent industry experience of 1-3 yearsComfort in a support role with high attention to detailTechnologically independent and able to work as part of a virtual teamStrong organization and communication skillsExperience with Learning Management Systems (LMS)Must successfully pass a background check.Equipment used- MS Office Suite, Zoho Ticketing System, Learning Management Systems, such as Canvas, Blackboard, and Sakai. Exam Platforms, such as ChiTester and ExamSoft, SmartSheet, Zoom, BoxWhat we’ll offer in return:A career where your work genuinely makes a differenceA stable income with a good salaryExtensive training with team and management supportStructured professional development plans and opportunitiesOutstanding benefits and work perksCollaborative and supportive team environment.…and more!#INDLOPESUP