E-Learning Support Specialist I

Orbis Education; United States; Remote; USD 40,000 - 45,000; Full time

Benefits offered by this job

Remote work

Comprehensive training and development

Competitive benefits

Job summary

Orbis Education is seeking an E-Learning Support Specialist I to manage daily support for the partner LMS and exam platforms, handling tickets from faculty and students, and performing course audits. This remote, entry-level role offers growth opportunities in a collaborative online environment.

Responsibilities include resolving tickets, preparing and troubleshooting LMS and exam issues, conducting orientations, and maintaining systems such as Canvas, Blackboard, Sakai, ChiTester, and ExamSoft.

Qualifications

• Bachelor’s degree or equivalent industry experience (1–3 years).
• Comfort in a support role with high attention to detail.
• Technologically independent and able to work as part of a virtual team.
• Strong organization and communication skills.
• Experience with Learning Management Systems (LMS).
• Must successfully pass a background check.

Responsibilities

• Resolve and respond to tickets submitted by faculty and students.
• Prepare, maintain, and troubleshoot issues for exams.
• Prepare, maintain, and troubleshoot issues for courses within the LMS.
• Complete course audits.
• Attend and conduct student and faculty orientations, including office hours for online orientations.
• Other duties as assigned.

Skills

Attention to detail

Independent and virtual team

Organizational skills

Communication skills

Education

Bachelor’s degree or equivalent industry experience

Tools

Learning Management Systems (LMS)

Canvas

Blackboard

Sakai

ChiTester

ExamSoft

Zoho Ticketing System

MS Office Suite

Zoom

Box

SmartSheet

Job description

E-Learning Support Specialist I

Join us at Orbis Education and begin a career in helping Nursing students succeed!

The E‑Learning Support Specialist I manages the daily support for the partner learning management system and exam platforms. Tasks performed will be based on the needs of the group of accounts to which they are assigned. This is a remote position. This is an entry level position with a compensation range of $40k-$45k annually.

What you will do:

• Resolve and respond to tickets submitted by faculty and students.
• Prepare, maintain, and troubleshoot issues for exams.
• Prepare, maintain, and troubleshoot issues for courses within the LMS.
• Complete course audits.
• Attend and conduct student and faculty orientations, including office hours for online orientations.
• Other duties as assigned.

What you will have:

• Bachelor’s degree or equivalent industry experience of 1-3 years
• Comfort in a support role with high attention to detail
• Technologically independent and able to work as part of a virtual team
• Strong organization and communication skills
• Experience with Learning Management Systems (LMS)
• Must successfully pass a background check.
• Equipment used- MS Office Suite, Zoho Ticketing System, Learning Management Systems, such as Canvas, Blackboard, and Sakai. Exam Platforms, such as ChiTester and ExamSoft, SmartSheet, Zoom, Box

What we’ll offer in return:

• A career where your work genuinely makes a difference
• A stable income with a good salary
• Extensive training with team and management support
• Structured professional development plans and opportunities
• Outstanding benefits and work perks
• Collaborative and supportive team environment.…and more!

Remote

Full time

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