E-Commerce Team Leader — Drive Ops, Safety & Growth

Whole Foods Market; Columbus (OH); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Columbus, OH is seeking an Associate Team Leader for E-Commerce to oversee grocery delivery and pickup operations. You will mentor Team Members, coach performance, and ensure safety and quality standards across shifts while optimizing staffing and workflows to meet customer order times.

Responsibilities include onboarding, coaching, safety compliance, and driving process improvements. The role emphasizes teamwork, customer experience, and cross-functional cooperation within

Responsibilities

• Onboard and train Team Members on SOPs, staging, quality and safety protocols
• Provide timely coaching and performance feedback to drive skill development and engagement
• Lead huddles/meetings to communicate priorities and address challenges
• Maintain a safe work environment and document incidents
• Ensure order accuracy and quality through audits and trend analysis
• Monitor order times and resolve delays or issues
• Collaborate with other departments to improve customer experience
• Ensure proper handling of substitutions, stockouts, and special requests
• Optimize shift operations by reviewing forecasts and adjusting staffing

Job description

Whole Foods Market in Columbus, OH is seeking an Associate Team Leader for E-Commerce to oversee grocery delivery and pickup operations. You will mentor Team Members, coach performance, and ensure safety and quality standards across shifts while optimizing staffing and workflows to meet customer order times.

Responsibilities include onboarding, coaching, safety compliance, and driving process improvements. The role emphasizes teamwork, customer experience, and cross-functional cooperation within