E-commerce Support Specialist (2nd Line, Hybrid)

Husqvarna Group; United States; Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

MultiSport card

Private medical care

Group insurance

Lunch card

Discounts on Husqvarna products

Forest office building

Job summary

Husqvarna Group is seeking a Customer Service Specialist (e-commerce) to join the Shared Service Centre in Warsaw. You will support European operations, manage second-line tickets, and ensure accurate order data while driving process improvements.

The role requires at least 2 years in customer support, English proficiency, and familiarity with CRM/ERP systems. A hybrid work model is offered with remote work two days per week.

Qualifications

• Minimum 2 years of experience in customer support.
• Experience handling 2nd line support and complex customer cases.
• Fluent English (B2/C2)
• Ability to analyze and validate order data across systems (CRM/ERP; SAP is a plus).
• Experience with ticketing systems and maintaining high-quality customer communication.
• Basic knowledge of finance processes (accounts receivable: collections, invoicing, cash posting).

Responsibilities

• Participate in establishing new centralized e-commerce processes in SSC in customer support area.
• Work through incoming second line support tickets.
• Extract and cross-validate relevant order data.
• Provide customers with accurate information.
• Stabilize the migrated process.
• Support optimization of process flows and define system requirements.
• Assist receivables activities (collections, invoicing, cash posting).
• Identify and implement process improvements.
• Prepare reports and analyses.
• Ensure compliance with Husqvarna policies and regulatory guidelines.

Skills

Fluent English

2nd line support

Analytical skills

Customer communication

Tools

Ticketing systems

CRM/ERP

SAP

Job description

Husqvarna Group is seeking a Customer Service Specialist (e-commerce) to join the Shared Service Centre in Warsaw. You will support European operations, manage second-line tickets, and ensure accurate order data while driving process improvements.

The role requires at least 2 years in customer support, English proficiency, and familiarity with CRM/ERP systems. A hybrid work model is offered with remote work two days per week.