Customer Solutions Lead - ERP & CRM Coach

Husqvarna Group; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with matching

Employee discount on Husqvarna product

Education assistance

Paid parental leave

Paid holidays and floating holidays

Paid vacation and sick time

Job summary

Husqvarna Group is seeking a Customer Solutions Supervisor to oversee the daily operation of our customer service department. You will coach and develop Customer Solution Reps to deliver a high‑quality experience for internal and external customers, helping preserve our competitive edge.

The ideal candidate has 3–5 years of customer service leadership, strong ERP and CRM knowledge, and proficiency in Excel. This role supports a hybrid remote/work model and offers comprehensive benefits.

Qualifications

• 3–5 years customer service experience in a call center.
• Previous lead or supervisory experience.
• Strong knowledge of ERP systems.
• Proficient in Excel and Word.
• Familiarity with CRM workflows.

Responsibilities

• Oversee daily department workflow to meet SLA and ensure adequate phone coverage.
• Coach CSRs on performance, attendance, and policy compliance.
• Manage ERP training and conduct monthly department meetings.
• Prepare daily reports and support pricing/contracts as needed.
• Coordinate cross-department communication and provide weekly feedback to management.

Skills

Customer service

Supervisory experience

ERP systems

Excel

CRM

Education

Diploma

Tools

ERP software

Microsoft Office

CRM software

Job description

Husqvarna Group is seeking a Customer Solutions Supervisor to oversee the daily operation of our customer service department. You will coach and develop Customer Solution Reps to deliver a high‑quality experience for internal and external customers, helping preserve our competitive edge.

The ideal candidate has 3–5 years of customer service leadership, strong ERP and CRM knowledge, and proficiency in Excel. This role supports a hybrid remote/work model and offers comprehensive benefits.