Hybrid SAP Customer Service Specialist & O2C Expert

Terumo Europe NV; United States; Hybrid; USD 15,000 - 23,000; Full time

Benefits offered by this job

Hybrid work model

International environment

Job summary

Terumo Europe NV seeks a Customer Service Specialist & SAP Key User to combine order‑to‑cash ownership with strong SAP expertise. You will support customers and colleagues, troubleshoot complex system issues, and help continuously improve processes. You’ll be the go‑to person when excellent service meets systems know‑how.

The role requires native Polish and good English, and offers a hybrid work model within Poland, with collaboration across Sales, Supply Chain Planning and Tender Office.

Qualifications

• Solid Customer Service experience, ideally around 5–10 years, with a strong understanding of customer-facing and operational processes.
• Strong hands-on SAP expertise is essential. Experience as a key user, SME, or go-to person for colleagues is a plus.
• Native-level fluency in Polish is required, combined with a good working knowledge of English.

Responsibilities

• Take ownership of the complete order-to-cash process, from order receipt and entry through delivery and invoicing.
• Act as a SAP key user and first point of contact for colleagues with SAP questions or issues.
• Investigate system and process issues, identify root causes and advise colleagues on practical solutions.
• Manage order-related topics proactively, including pricing discrepancies, stock availability, delivery delays, and other issues.
• Work with EDI processes to support accurate electronic order and invoicing flows.
• Build strong relationships with customers and maintain high customer satisfaction.
• Partner with Sales and internal stakeholders to ensure smooth customer service delivery.
• Share expertise with colleagues and train team members as needed.
• Identify opportunities to optimize processes, increase efficiency, and improve service levels.
• Support customer complaints, returns and related administrative processes from start to finish.
• Contribute to improvement initiatives and projects.
• Work in line with quality, compliance and J-SOX related processes.

Skills

Customer service

SAP

Polish language

English language

Tools

SAP

Job description

Terumo Europe NV seeks a Customer Service Specialist & SAP Key User to combine order‑to‑cash ownership with strong SAP expertise. You will support customers and colleagues, troubleshoot complex system issues, and help continuously improve processes. You’ll be the go‑to person when excellent service meets systems know‑how.

The role requires native Polish and good English, and offers a hybrid work model within Poland, with collaboration across Sales, Supply Chain Planning and Tender Office.