Customer Service Specialist (e-commerce)

Husqvarna Group; United States; Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

MultiSport card

Private medical care

Group insurance

Lunch card

Discounts on Husqvarna products

Forest office building

Job summary

Husqvarna Group is seeking a Customer Service Specialist (e-commerce) to join the Shared Service Centre in Warsaw. You will support European operations, manage second-line tickets, and ensure accurate order data while driving process improvements.

The role requires at least 2 years in customer support, English proficiency, and familiarity with CRM/ERP systems. A hybrid work model is offered with remote work two days per week.

Qualifications

• Minimum 2 years of experience in customer support.
• Experience handling 2nd line support and complex customer cases.
• Fluent English (B2/C2)
• Ability to analyze and validate order data across systems (CRM/ERP; SAP is a plus).
• Experience with ticketing systems and maintaining high-quality customer communication.
• Basic knowledge of finance processes (accounts receivable: collections, invoicing, cash posting).

Responsibilities

• Participate in establishing new centralized e-commerce processes in SSC in customer support area.
• Work through incoming second line support tickets.
• Extract and cross-validate relevant order data.
• Provide customers with accurate information.
• Stabilize the migrated process.
• Support optimization of process flows and define system requirements.
• Assist receivables activities (collections, invoicing, cash posting).
• Identify and implement process improvements.
• Prepare reports and analyses.
• Ensure compliance with Husqvarna policies and regulatory guidelines.

Skills

Fluent English

2nd line support

Analytical skills

Customer communication

Tools

Ticketing systems

CRM/ERP

SAP

Job description

Last date to apply: 28 września 2026

About the role

We are looking for an Customer Service Specialist (e-commerce) to join team of our Shared Service Centre in Warsaw and to help us establish best in class service.

You will be a part of a finance DTC Team focusing on delivering operational excellence to our locations across Europe, stabilizing, and ensuring the smooth running of queries management processes to provide best service to our European businesses.

Your main tasks

• Participation in establishing new centralized e-commerce processes in SSC in customer support area
• Working through incoming second line support tickets
• Extracting and cross validating relevant order data, based on status
• Providing customers with accurate information
• Stabilizing the migrated process
• Supporting the optimization of process flows, compiling summary statistics, help defining additional system requirements and recommendations
• Supporting receivables activities such as collections, cash posting, invoicing etc.
• Identifying and implementing process improvements
• Preparing reports and analysis
• Assuring process compliance with Husqvarna policies and regulatory guidelines

Candidate Profile / Expectations

• Minimum 2 years of experience in customer support (preferably in e-commerce in a product-based company)
• Experience in handling 2nd line support and managing complex customer cases
• Fluent English (B2/C2)
• Ability to analyze and validate order data across systems (e.g., CRM/ERP, SAP is a plus)
• Experience working with ticketing systems and maintaining high-quality customer communication
• Good analytical skills – ability to prepare reports, analyze data, and identify process improvement opportunities
• Basic knowledge of finance processes (accounts receivable: collections, invoicing, cash posting)

We offer you

Husqvarna Group offers a global dynamic workplace with a lot of potential for a person who is willing to take on responsibility.

• Working in a dynamic and fast-growing team in the international environment,
• A unique package of social benefits, including MultiSport card, private medical care, group insurance, lunch card, discounts on Husqvarna products,
• Work in the prestigious Forest office building, opposite the Arkadia Westfield (next to Rondo Radosława),
• Hybrid working model with flexibility of two days per week available for remote work.