E‑Commerce Service Agent (M/W/D) – Customer Support

Villeroyboch Group; Germany (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Villeroyboch Group is seeking a full-time Service Agent based in Mettlach, Ohio. As the first point of contact for customers, you will assist with inquiries related to online shopping, delivery times, and product information.

Ideal candidates have customer service experience, communicate fluently in German and French, and possess strong problem-solving skills. Join our dedicated team and help us create exceptional customer experiences.

Qualifications

• Experience in customer service, ideally in online retail or e-commerce.
• Ability to remain calm and helpful in challenging situations.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for customers by phone, email, or chat.
• Assist customers with inquiries related to products and orders.
• Support customers patiently and solve complaints effectively.

Skills

Customer service experience

Fluency in German

Fluency in French

Fluency in English

Empathy

Problem-solving

Tools

SAP

Salesforce

Job description

Villeroyboch Group is seeking a full-time Service Agent based in Mettlach, Ohio. As the first point of contact for customers, you will assist with inquiries related to online shopping, delivery times, and product information.

Ideal candidates have customer service experience, communicate fluently in German and French, and possess strong problem-solving skills. Join our dedicated team and help us create exceptional customer experiences.