Service Agent (m/w/d)

Villeroyboch Group; Germany (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Villeroyboch Group is seeking a full-time Service Agent based in Mettlach, Ohio. As the first point of contact for customers, you will assist with inquiries related to online shopping, delivery times, and product information.

Ideal candidates have customer service experience, communicate fluently in German and French, and possess strong problem-solving skills. Join our dedicated team and help us create exceptional customer experiences.

Qualifications

• Experience in customer service, ideally in online retail or e-commerce.
• Ability to remain calm and helpful in challenging situations.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for customers by phone, email, or chat.
• Assist customers with inquiries related to products and orders.
• Support customers patiently and solve complaints effectively.

Skills

Customer service experience

Fluency in German

Fluency in French

Fluency in English

Empathy

Problem-solving

Tools

SAP

Salesforce

Job description

## Service Agent (m/w/d)Applylocations: Mettlachtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR\_8189# **Shape & Create - And make it happen!**## ## The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.## Want to become part of us? #shapeandcreateAs a Service Agent, full-time or part-time, you are our first point of contact for customers. You receive their inquiries and take care of a wide range of requests. You remain friendly and composed at all times, even when dealing with less friendly customers.**Your Responsibilies:*** You are the go-to person when our customers have questions - whether by phone, email, or chat. You assist them with everything related to online shopping.* You provide information about our products, delivery times, payment options, returns, and anything else our customers need to know.* Sometimes things don ́t go as planned. You support our customers patiently and in a solution-oriented way, for example with orders, deliveries, or complaints.* You assist with processing orders, updating customer data, or helping customers with login issues.**Your Profile:*** You already have experience in customer service, ideally in online retail or e-commerce.* You are very friendly, a good listener, and can express yourself clearly and understandably, both verbally and in writing.* You can put yourself in other people ́s shoes and remain calm and helpful even in challeing situations.* You enjoy finding practical solutions and don ́t give up easily.* Knowledge of SAP and Salesforce is an advantage.* You are fluent in German and French. English skills are also required.**Your Contact Person:** Jennifer BartzenHR Business Partner Sales Dining & Lifestyle