CCH Customer Service Ambassador Bilingual

Coca--cola-Consolidated,-Inc.-; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Employee stock purchase plan

Job summary

Coca-Cola Bottlers (CONA Services) in Charlotte is seeking a Customer Service Ambassador to identify and resolve customer issues on the myCoke ecommerce platform, providing first-call resolutions and support via phone, email, or chat.

You will build relationships, escalate complex cases, and collaborate with the Customer Connection Hub and sales teams to ensure satisfaction, including weekend scheduling as needed.

Qualifications

• High school diploma or GED with 1 year of relevant experience.
• One or more years of customer service experience preferred.
• Food/beverage industry experience preferred.

Responsibilities

• Resolve customer issues via phone, email, or chat to ensure satisfaction.
• Build and maintain customer relationships.
• Escalate complex issues to the correct team or leader.
• Collaborate with internal stakeholders including Customer Connection Hub and field sales.

Skills

Customer service

Multitasking

Communication

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

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Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

Customer Service Ambassador – is responsible for identifying and finding resolutions for customer issues; finds a diplomatic way to de-escalate those issues and resolve situations effectively for both internal and external customers. Focuses on customer engagement, centered around enhancing and addressing myCoke ordering and overall use of the ecommerce platform. Provides general sales support including troubleshooting, answering questions, first call resolution and technical support.

Duties & Responsibilities

• General customer support by resolving issues, answering inquiries, and ensuring customer satisfaction through effective communication and problem solving via phone, email or chat
• Build and maintain customer relationships
• Escalating complex customer issues to the correct team or leader
• Collaborate effectively with internal stakeholders including Customer Connection Hub, as well as field sales and distribution roles
  

Knowledge, Skills, & Abilities

• Strong attention to detail and implementation/follow-up skills required
• Excellent planning and organizational skills required
• Proficiency using multiple screens, simultaneous use of multiple computer applications and multitasking skills required
• Good understanding of Microsoft Outlook, Excel and Word
• Ability to work variable schedule, including weekends and holidays as required
  

Minimum Qualifications

• High school diploma or GED with 1 year of relevant experience

Preferred Qualifications

• One (or more) years of previous customer service experience preferred
• Food/beverage industry experience preferred
  

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.