Remote E-commerce Operations Lead

Placements24; United States; Remote; USD 110,000 - 180,000; Full time

Benefits offered by this job

Fully remote work opportunity

Competitive compensation

Career growth opportunities

Job summary

Placements24 is seeking an experienced Remote E-commerce Operations Lead to drive online store performance from product listing to final delivery. The role requires managing logistics, inventory, and customer service, with a focus on cost-efficiency and scalable processes.

The ideal candidate will lead a remote team, optimize workflows, and implement data-driven improvements while ensuring regulatory compliance and strong vendor partnerships.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience leading remote operations teams.
• Proven track record in e-commerce logistics and fulfillment.

Responsibilities

• Oversee day-to-day e-commerce operations including order processing, inventory, and shipping.
• Develop and optimize operational workflows to improve delivery times.
• Manage relationships with 3PLs, suppliers and carriers for cost-effective service.
• Monitor inventory across channels and prevent stockouts/overstocks.
• Lead and mentor a remote customer service and fulfillment team.
• Analyze operational data to identify bottlenecks and implement improvements.
• Ensure compliance with regulations and company policies.

Skills

Remote team leadership

Inventory management

Data analysis

Vendor management

Communication

Project management

E-commerce operations

Education

Bachelor's degree in Business Administration or related field

Tools

Shopify

Magento

ERP systems

Job description

About the Role

Our client is seeking an experienced and dynamic Remote E-commerce Operations Lead to spearhead their online business operations. This is a fully remote position, ideal for a seasoned professional who excels in managing the complexities of e-commerce logistics, order fulfillment, inventory management, and customer service. You will play a crucial role in ensuring the smooth and efficient running of our client's online store, from product listing to final delivery. The ideal candidate will have a strong background in e-commerce operations, supply chain management, and a proven ability to optimize processes for efficiency and cost-effectiveness. We are looking for a strategic thinker with excellent problem-solving skills and the ability to lead and motivate remote teams. This role offers the chance to make a significant impact on our client's operational success and customer satisfaction.

Key Responsibilities

• Oversee all day-to-day e-commerce operations, including order processing, inventory management, and shipping logistics.
• Develop and implement efficient operational workflows to enhance customer satisfaction and reduce delivery times.
• Manage relationships with third-party logistics (3PL) providers, suppliers, and shipping carriers to ensure timely and cost-effective service.
• Monitor inventory levels across all sales channels, implementing strategies to prevent stockouts and overstock situations.
• Lead and mentor a remote team responsible for customer service, order fulfillment, and operational support.
• Analyze operational data to identify bottlenecks, inefficiencies, and areas for improvement, implementing data-driven solutions.
• Ensure compliance with all relevant regulations and company policies related to e-commerce operations and shipping.
• Manage the operational budget, seeking opportunities to reduce costs without compromising quality or customer experience.
• Stay informed about industry best practices and emerging technologies in e-commerce operations and supply chain management.
• Collaborate with marketing and sales teams to ensure smooth product launches and promotional campaigns.

Requirements

• Minimum of 5-7 years of experience in e-commerce operations, supply chain management, or a related field.
• Proven experience in managing remote teams and operational workflows.
• Strong understanding of inventory management software and order fulfillment systems.
• Excellent negotiation and vendor management skills.
• Proficiency in data analysis and the ability to use insights to drive operational improvements.
• Exceptional organizational and project management skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a remote environment.
• Experience with e-commerce platforms such as Shopify, Magento, or similar.
• A Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field is highly desirable.
• Must have a stable internet connection and a dedicated home office setup for remote work.

Benefits

• A competitive annual salary of R .
• Fully remote work opportunity, offering significant flexibility.
• Chance to lead and shape critical operations for a growing e-commerce business.
• Supportive remote team culture and collaborative environment.
• Opportunities for professional growth and development in operations management.
• Impactful role in ensuring customer satisfaction and business efficiency.