E-Commerce Operations Lead – Team & Process Optimizer

The Kroger Co.; Bennett (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

The Kroger Co. Store e-Commerce position is a crucial support role for daily operations of the store’s e-Commerce department.

You’ll help ensure efficient order fulfillment, accurate picking, and well-organized staging areas to improve customer satisfaction and speed of service. This role emphasizes teamwork, compliance with laws and safety guidelines, and delivering excellent customer service in a fast-paced environment.

Qualifications

• Experience supervising a team in a retail/warehouse setting.
• Ability to read shelf tags accurately.
• Basic computer knowledge and problem-solving.
• Excellent oral and written communication skills.
• Basic math skills including counting and simple calculations.
• Self-directed with the ability to execute projects with minimal supervision.

Responsibilities

• Meet or exceed customer expectations for shopping experience.
• Ensure compliance with local, state and federal laws, food safety procedures and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as in-charge when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members daily performance and annual performance reviews.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Supervisory experience

Read shelf tags

Basic computer skills

Oral & written communication

Basic math

Self-directed

Job description

The Kroger Co. Store e-Commerce position is a crucial support role for daily operations of the store’s e-Commerce department.

You’ll help ensure efficient order fulfillment, accurate picking, and well-organized staging areas to improve customer satisfaction and speed of service. This role emphasizes teamwork, compliance with laws and safety guidelines, and delivering excellent customer service in a fast-paced environment.