E‑Commerce Operations Lead & Team Growth

Goodwill of North Georgia; Norcross (GA); In loco; USD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Vision insurance

Life insurance

403(b) retirement plan

Descrizione del lavoro

Goodwill of North Georgia is seeking an E-Commerce Supervisor to oversee production and operations for our online store. You’ll serve as a key holder and coordinate activity across the e-commerce team, ensuring quality service to donors and customers.

You will train staff, monitor sales trends, maintain records, and help categorize merchandise to maximize online performance. The role requires a high school diploma, retail experience, forklift certification, and strong English communication.

Competenze

• High School Diploma or GED required.
• 2–3 years of experience in retail.
• Associates degree or related coursework preferred.
• Excellent oral and written communication in English; bilingual a plus.
• Must be certified and licensed to operate a forklift.
• Proficient in Microsoft Office.
• Must be able to lift up to 30 lbs and work in varied conditions.

Mansioni

• Supervise e-commerce personnel on assigned shift to meet standards.
• Open the distribution center as key holder on duty.
• Develop, train, and support e-commerce staff for career growth.
• Ensure SOPs and safety policies are followed.
• Greet and assist donors/customers and uphold service standards.
• Resolve complaints and communicate issues to management.
• Track and report e-commerce sales and trends.
• Maintain company records and reports accurately.

Conoscenze

Supervisory skills

Retail management

Customer service

Oral and written communication

Forklift certification

Microsoft Office

Bilingual a plus

Formazione

High School Diploma or GED

Associate's Degree or related retail management coursework

Strumenti

Microsoft Office

Forklift operation

Descrizione del lavoro

Goodwill of North Georgia is seeking an E-Commerce Supervisor to oversee production and operations for our online store. You’ll serve as a key holder and coordinate activity across the e-commerce team, ensuring quality service to donors and customers.

You will train staff, monitor sales trends, maintain records, and help categorize merchandise to maximize online performance. The role requires a high school diploma, retail experience, forklift certification, and strong English communication.