E-commerce Operations Lead: Multi-Channel Fulfillment

Hy-Vee; Mason City, Northern (IA, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee in Mason City is seeking an Assistant Manager of E-commerce to oversee the full online operation across Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces. You will ensure orders are fulfilled accurately, on time, and with the high quality customers expect.

The role requires leading a team across departments, promoting Perks+ memberships, coordinating deliveries, managing scheduling, and training staff on new policies.

Qualifications

• High school diploma or equivalent preferred.
• Proficiency with computers and the internet required.
• Strong customer service mindset and leadership skills.
• Ability to manage multiple e-commerce channels.

Responsibilities

• Oversee planning, staffing, and execution for order fulfillment and delivery across all E-commerce channels.
• Monitor online orders to ensure prompt, accurate fulfillment and restock as needed.
• Promote Perks+ memberships and E-commerce services to customers and team.
• Coordinate store deliveries and manage labor scheduling based on forecasted orders.
• Train staff on policies and ensure compliance with dress code and standards.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or equivalent

Tools

POS system

MTO system

Job description

Hy-Vee in Mason City is seeking an Assistant Manager of E-commerce to oversee the full online operation across Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces. You will ensure orders are fulfilled accurately, on time, and with the high quality customers expect.

The role requires leading a team across departments, promoting Perks+ memberships, coordinating deliveries, managing scheduling, and training staff on new policies.