E‑Commerce Operations Lead — Growth & Flex Scheduling

Kroger Co.; Happy Valley (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Kroger Co. in Happy Valley, OR, is seeking a Store e-Commerce supervisor to assist the store e-Commerce manager in day-to-day operations. Responsibilities include maintaining order flow, training staff, and ensuring compliance with laws and safety procedures.

You will manage scheduling, distribute work to selectors and attendants, troubleshoot equipment, and implement improvements while upholding Kroger's values. The role emphasizes teamwork, integrity, and high-paced environment readiness.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Basic math skills (counting, addition, subtraction).
• Self-directed with minimal supervision.

Responsibilities

• Meet or exceed customer expectations for easy shopping, variety, freshness, and cleanliness.
• Ensure team members follow laws, food safety procedures, and company guidelines.
• Perform duties of selectors and customer attendants as needed.
• Train all functions and duties of selector and customer attendant roles.
• Act as interim head of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and staff needs.
• Manage intake of customer orders and assign work to staff.
• Print and distribute order labels, including perishable items.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organize staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the manager.
• Perform opening and closing procedures as required.
• Learn and implement process improvements from e-Commerce leadership.
• Provide feedback on daily performance and annual reviews.
• Work cooperatively in a fast-paced environment and manage conflicts constructively.
• Maintain honesty and integrity in handling customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support for interactions with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Supervisory experience

Read shelf tags

Basic computers

Basic math

Self-directed

Job description

Kroger Co. in Happy Valley, OR, is seeking a Store e-Commerce supervisor to assist the store e-Commerce manager in day-to-day operations. Responsibilities include maintaining order flow, training staff, and ensuring compliance with laws and safety procedures.

You will manage scheduling, distribute work to selectors and attendants, troubleshoot equipment, and implement improvements while upholding Kroger's values. The role emphasizes teamwork, integrity, and high-paced environment readiness.