E-Commerce Operations Lead

Fry's Food and Drug; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement (up to $21,000)

Employee discounts

Career growth opportunities

Job summary

Fry’s Food Stores in the United States is seeking a Store e‑Commerce Operations Manager to oversee daily online order processing, staffing, and associate development. You will drive sales, manage product flow, and ensure adherence to food safety and Kroger guidelines while leading a high‑paced team in a brick‑and‑mortar setting that also supports online shopping.

The role emphasizes coaching, process optimization, and execution of e‑Commerce initiatives to improve customer experience and repeat

Qualifications

• High School Diploma or GED required.
• Proven supervisory experience.
• Experience in selection and hiring processes.
• Strong organization skills.
• Able to lift up to 25 pounds frequently and up to 50 pounds several times a day.
• Able to stand for extended periods and walk constantly.
• Proficient in Microsoft Office applications.
• Excellent oral and written communication skills.
• Strong leadership abilities.
• Bachelor’s Degree preferred.
• Experience with Point of Sale (POS) systems preferred.

Responsibilities

• Manage day-to-day operations of the store's e-Commerce department.
• Staff the department and develop associates to achieve goals.
• Ensure customer satisfaction and adherence to safety and company policies.
• Interview, select and hire candidates for online staff.
• Plan product flow and create schedules to meet guidelines.
• Coach and evaluate associates’ performance.
• Lead planning and execution of e-Commerce initiatives.
• Meet or exceed sales, wage budgets, and other targets.
• Analyze competitive landscape and respond accordingly.
• Ensure timely order fulfillment and substitutions when needed.
• Monitor expenses and maintain equipment performance.
• Provide feedback to management on program effectiveness.

Skills

Strong organization skills

Excellent oral/written communication

Strong leadership skills

Proficient in Microsoft Office

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Point of Sale (POS)

Job description

Fry’s Food Stores in the United States is seeking a Store e‑Commerce Operations Manager to oversee daily online order processing, staffing, and associate development. You will drive sales, manage product flow, and ensure adherence to food safety and Kroger guidelines while leading a high‑paced team in a brick‑and‑mortar setting that also supports online shopping.

The role emphasizes coaching, process optimization, and execution of e‑Commerce initiatives to improve customer experience and repeat