Senior Ecommerce Growth & Operations Leader

Goodwill Southern Los Angeles County; Long Beach (CA); On-site; USD 95,000 - 140,000; Full time

Job summary

Goodwill Southern Los Angeles County is seeking an E-Commerce Manager to lead all aspects of online sales, inventory management, customer service, and operational excellence across ecommerce and retail operations.

The role partners with store leadership and senior management to maximize revenue, develop staff, maintain quality standards, and drive continuous improvement in digital storefronts and marketplaces. Experience in multi-site ecommerce, data analytics, and vendor relations is preferred.

Qualifications

• Bachelor's degree in Business, Retail Management, Ecommerce, Marketing, or related field preferred.
• Minimum 3-5 years of leadership experience in ecommerce, retail operations, warehouse operations, or related business environment.
• Two (2) years professional experience in multi-unit locations, teams, or operational functions preferred.
• Experience with online marketplaces and ecommerce platforms is strongly preferred.

Responsibilities

• Lead, supervise, and develop ecommerce staff, listing agents, supervisors, and support personnel.
• Recruit, interview, hire, train, coach, and evaluate team members.
• Conduct performance reviews and provide ongoing coaching, development planning, and corrective action when necessary.
• Create and manage staff schedules, approve timecards, and maintain employee records.
• Foster a culture that promotes teamwork, accountability, innovation, and excellent customer service.
• Direct daily ecommerce operations to achieve sales, profitability, productivity, and growth objectives.

Skills

Leadership

Ecommerce operations

Inventory management

Data analysis

Communication

Education

Bachelor's degree in Business, Retail Management, Ecommerce, Marketing, or related field

Tools

Microsoft Office Suite

Reporting systems

Ecommerce platforms

Job description

Goodwill Southern Los Angeles County is seeking an E-Commerce Manager to lead all aspects of online sales, inventory management, customer service, and operational excellence across ecommerce and retail operations.

The role partners with store leadership and senior management to maximize revenue, develop staff, maintain quality standards, and drive continuous improvement in digital storefronts and marketplaces. Experience in multi-site ecommerce, data analytics, and vendor relations is preferred.