E-Commerce Growth & Operations Manager

DeKalb Health; Corpus Christi (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Goodwill Industries of South Texas Inc. seeks an experienced E-commerce Operations Manager to lead the revenue-producing online channel, connecting retail stores, district leadership, logistics and the e-commerce team.

You will own budgets, drive sales growth, optimize inventory flow, and ensure a top-notch customer experience while maintaining compliant operations across seven-day e-commerce coverage.

Qualifications

• Bachelor’s degree with two years related experience; or an Associate’s degree with four years related experience; or seven years related experience.
• Knowledge of e-commerce operations, online merchandising, order fulfilment, inventory flow, and customer service.
• Ability to read financial and operating reports, analyze variances, and lead corrective action.
• Experience leading teams, managing schedules and payroll, coaching performance, and cross-functional accountability.
• Strong computer literacy including spreadsheets, reporting tools, online marketplace systems, and Microsoft 365.

Responsibilities

• Own the annual operating plan, sales budget, expense budget, payroll plan, and monthly forecast for e-commerce.
• Review financial and operating results weekly; identify variances and implement corrective actions.
• Use performance data to expand high-yield merchandise sources and online channels while protecting retail opportunities.
• Design and manage daily e-commerce production and inventory flow from identification to sale and fulfillment.
• Lead staffing plans, cross-training, and succession coverage across operations.

Skills

E-commerce operations

Financial reporting

Team leadership

MS 365 / Excel

Communication

Education

Bachelor’s degree + 2 years related experience

Associate’s degree + 4 years related experience

Seven years related experience

Tools

Microsoft 365

Job description

Goodwill Industries of South Texas Inc. seeks an experienced E-commerce Operations Manager to lead the revenue-producing online channel, connecting retail stores, district leadership, logistics and the e-commerce team.

You will own budgets, drive sales growth, optimize inventory flow, and ensure a top-notch customer experience while maintaining compliant operations across seven-day e-commerce coverage.