E‑Commerce Operations Lead

The Kroger Co.; Midlothian (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Kroger Co. in Midlothian, VA seeks a Store e-Commerce Operations Manager to drive daily online grocery activities, staff the department, and develop associates while upholding Kroger’s values of respect, integrity and safety.

The role targets sales goals and efficient service across the online channel. Responsibilities include hiring, scheduling, ensuring order accuracy, managing substitutions, coordinating delivery, and leading initiatives to improve customer experience and efficiency in

Qualifications

• Must have high school diploma or GED.
• Proven supervisory experience.
• Experience in recruitment and hiring processes.
• Strong organizational skills.
• Able to lift up to 25 pounds frequently and up to 50 pounds several times a day.
• Able to stand or walk for extended periods.
• Proficient in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership skills.

Responsibilities

• Ensure store e-Commerce dept meets customer expectations for easy shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the on-line shopping department.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify associates once they meet or exceed goals.
• Confirm that associates follow local, state, and federal laws in addition to all food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Assist in the analysis and response to the competitive landscape.
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner.
• Execute best practices to determine appropriate substitutions in the event of an out of stock.
• Follow processes for streamlining collection of orders, products, checkouts and delivery.
• Report inventory issues such as out of stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for e-Commence department.
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs.
• Report all issues with item shelf allocation to division KOMPASS team.
• Monitor and control expenses for the department.
• Ensure preventative maintenance is being performed on all equipment in the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Supervision

Staff development

Microsoft Office

Leadership

Customer service

Conflict resolution

Education

High School Diploma or GED

Bachelor's Degree

Tools

POS systems

Inventory software

Job description

The Kroger Co. in Midlothian, VA seeks a Store e-Commerce Operations Manager to drive daily online grocery activities, staff the department, and develop associates while upholding Kroger’s values of respect, integrity and safety.

The role targets sales goals and efficient service across the online channel. Responsibilities include hiring, scheduling, ensuring order accuracy, managing substitutions, coordinating delivery, and leading initiatives to improve customer experience and efficiency in