E-Commerce Operations Lead (Online Shopping)

Kroger; Virginia; On-site; USD 42,000 - 65,000; Full time

Job summary

Kroger's Store e-Commerce team in Virginia seeks an Assistant to the Store e-Commerce Manager to help run daily operations and uphold the company's values of respect, honesty, integrity, diversity, inclusion and safety. The role involves coordinating orders, managing selectors and customer attendants, and ensuring excellent customer service.

The ideal candidate will support scheduling, training, and performance feedback, act as the department lead when needed, and contribute to process

Qualifications

• Effective communication skills.
• Basic knowledge of computers.
• Basic knowledge of math (adding and subtracting).
• Ability to work without supervision.
• Ability to read shelf tags.
• Proven supervisory experience.
• Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day.
• Must be able to stand for extended periods of time and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.
• Perform responsibilities required of Selectors and Customer Attendants as needed per company guidelines.
• Train all functions and duties of the Selector and Customer Attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain the intake of customer orders and distribute and assign work to Selectors and Customer Attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce Manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members daily performance and annual performance reviews.

Skills

Effective communication

Basic computer literacy

Math skills

Supervisory experience

Physical ability

Job description

Kroger's Store e-Commerce team in Virginia seeks an Assistant to the Store e-Commerce Manager to help run daily operations and uphold the company's values of respect, honesty, integrity, diversity, inclusion and safety. The role involves coordinating orders, managing selectors and customer attendants, and ensuring excellent customer service.

The ideal candidate will support scheduling, training, and performance feedback, act as the department lead when needed, and contribute to process