E‑commerce Operations Lead

Kroger; Lafayette (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Kroger in Lafayette, IN seeks a Store e-Commerce Operations Manager to oversee day-to-day online department activities, drive sales, and staff the team. You will develop associates, ensure customer satisfaction, safety, and compliance, and lead initiatives to improve order processing, substitutions, and inventory management.

This role requires strong leadership, organizational skills, and the ability to work in a fast-paced environment. Join a team focused on service and efficiency.

Qualifications

• High School Diploma or GED required.
• Supervisory experience required.
• Experience in hiring processes preferred.
• Strong organizational skills demonstrated.
• Ability to lift up to 25 pounds regularly and 50 pounds periodically.

Responsibilities

• Interview, select and hire candidates to staff the on-line shopping department.
• Meet product flow demands and create schedules per guidelines.
• Develop associates to meet productivity standards and certify when goals are met.
• Ensure compliance with laws and food safety procedures.
• Train associates on order selector and customer attendant roles.
• Lead planning and execution of e-Commerce initiatives.
• Achieve sales, wage budgets, and customer satisfaction targets.

Skills

Leadership

Communication

Organization

Conflict management

Staff coaching

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

POS knowledge

Job description

Kroger in Lafayette, IN seeks a Store e-Commerce Operations Manager to oversee day-to-day online department activities, drive sales, and staff the team. You will develop associates, ensure customer satisfaction, safety, and compliance, and lead initiatives to improve order processing, substitutions, and inventory management.

This role requires strong leadership, organizational skills, and the ability to work in a fast-paced environment. Join a team focused on service and efficiency.