E‑Commerce Operations Lead

Kroger Family of Companies; Canby (OR); On-site; USD 55,000 - 85,000; Full time

Job summary

Kroger Family of Companies is seeking a Store e-Commerce Operations Manager in Oregon to oversee daily e-commerce activities, staff development, and budget adherence. You will ensure customer satisfaction, train associates, and lead initiatives to drive online sales.

The role requires supervisory experience, strong organizational skills, and proficiency with Microsoft Office. This position emphasizes leadership and compliance with safety and regulatory standards.

Qualifications

• High School Diploma or GED.
• Proven supervisory experience.
• Experience in screening and hiring candidates.
• Strong organizational skills.
• Lifts up to 25–50 pounds and stands/walks frequently.
• Proficient in Microsoft Office.

Responsibilities

• Ensure the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the on-line shopping department.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify associates once they meet or exceed goals.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Assist in the analysis and response to the competitive landscape.
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner.
• Execute best practices to determine appropriate substitutions in the event of an out of stock.
• Follow processes for streamlining collection of orders, products, checkouts and delivery.
• Report inventory issues such as out of stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for e-Commerce department.
• Provide feedback to store management team on the effectiveness of operational plans/programs.

Skills

Supervisory experience

Hiring process experience

Organizational skills

Leadership

Excellent communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Kroger Family of Companies is seeking a Store e-Commerce Operations Manager in Oregon to oversee daily e-commerce activities, staff development, and budget adherence. You will ensure customer satisfaction, train associates, and lead initiatives to drive online sales.

The role requires supervisory experience, strong organizational skills, and proficiency with Microsoft Office. This position emphasizes leadership and compliance with safety and regulatory standards.