E‑Commerce Operations Lead

Kroger; Happy Valley (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Kroger in Oregon is seeking an adaptable Store e-Commerce assistant to support daily operations of the store's e-Commerce department and step into leadership in the manager's absence.

Responsibilities include supervising order intake, training staff, and ensuring accurate labeling, equipment maintenance, and process improvements. A focus on customer satisfaction and teamwork is essential.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed with ability to execute projects with minimal supervision.

Responsibilities

• Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain organization and cleanliness of staging areas and equipment.
• Provide feedback on team members' daily performance and annual performance reviews.

Skills

Supervisory experience

Read shelf tags

Basic computers

Oral and written communication

Basic math

Self-directed

Job description

Kroger in Oregon is seeking an adaptable Store e-Commerce assistant to support daily operations of the store's e-Commerce department and step into leadership in the manager's absence.

Responsibilities include supervising order intake, training staff, and ensuring accurate labeling, equipment maintenance, and process improvements. A focus on customer satisfaction and teamwork is essential.