E‑Commerce Operations Lead

Kroger Family of Companies; Aurora (CO); On-site; USD 30,000 - 43,000; Full time

Job summary

Kroger Family of Companies in Aurora, CO is hiring to support the Store e-Commerce department. The role assists the Store e-Commerce manager with day-to-day operations, ensuring accuracy in orders, inventory, and customer satisfaction while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.

The position emphasizes leadership, teamwork, and reliable execution in a fast-paced environment.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, and subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for shopping ease, variety, freshness and cleanliness.
• Ensure team members follow local, state and federal laws, food safety procedures and company guidelines.
• Train the selectors and customer attendants per company guidelines.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute/assign work to staff.
• Print and distribute order labels, including perishable items.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organize staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members’ daily and annual performance reviews.
• Handle conflicts in a professional, cooperative manner.
• Protect honesty and integrity of customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Supervisory experience

Communication skills

Basic math

Computer literacy

Self-directed

Job description

Kroger Family of Companies in Aurora, CO is hiring to support the Store e-Commerce department. The role assists the Store e-Commerce manager with day-to-day operations, ensuring accuracy in orders, inventory, and customer satisfaction while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.

The position emphasizes leadership, teamwork, and reliable execution in a fast-paced environment.