Customer Experience Supervisor - In-Store & Online Orders

Whole Foods Market IP. L.P.; Framingham (MA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market in Framingham, MA seeks a Supervisory Team Member to support Customer Service & E-Commerce programs. You will lead processes for checkout, grocery delivery, and pickup, while driving safety, quality, and team productivity.

You will monitor KPIs and coach team members to ensure top-tier service and compliance with health and safety rules. The role emphasizes balancing in-store service with online order completion, and collaborating with store leadership and delivery partners to

Qualifications

• 12+ months retail experience
• Ability to lift 50 lbs
• Flexible schedule, including nights and weekends

Responsibilities

• Deliver outstanding customer experience and hold teammates accountable.
• Balance in-store service with completing online orders.
• Monitor customer flow and assign tasks.
• Seek awareness of competitors and industry trends.
• Ensure timely response to questions and concerns.
• Collaborate with leaders and partners, e.g., Amazon delivery drivers.
• Foster teamwork and high morale.
• Maintain safety and security standards.
• Coach and motivate team to reduce turnover.
• Maintain cleanliness and security of equipment.
• Identify process improvements.
• Model company values and leadership principles.

Skills

Task management

Analytical skills

Interpersonal skills

Teaching others

Tools

Email

Microsoft Office

Operations software

Job description

Whole Foods Market in Framingham, MA seeks a Supervisory Team Member to support Customer Service & E-Commerce programs. You will lead processes for checkout, grocery delivery, and pickup, while driving safety, quality, and team productivity.

You will monitor KPIs and coach team members to ensure top-tier service and compliance with health and safety rules. The role emphasizes balancing in-store service with online order completion, and collaborating with store leadership and delivery partners to