E‑Commerce Department Lead: Ops & Team Growth

Kroger Family of Companies; Watertown (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Kroger Family of Companies is seeking an experienced e-Commerce Department Manager to oversee day-to-day operations in-store. You will staff the department, develop associates, and reinforce core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include meeting sales goals, budgeting, ensuring customer satisfaction, training staff, and implementing initiatives to optimize order fulfillment, substitutions, and accuracy of deliveries.

Qualifications

• Effective communication skills.
• Strong organizational skills.
• Strong leadership skills.
• Basic knowledge of computers.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals.
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Assist in the analysis and response to the competitive landscape.
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner.
• Execute Best Practices to determine appropriate substitutions in the event of an out of stock.
• Follow processes for streamlining collection of orders, products, checkouts and delivery.
• Report inventory issues such as out of stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for e-Commence department.
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs.
• Monitor and control expenses for the department.
• Ensure preventative maintenance is being performed on all equipment in the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills

Strong organizational skills

Strong leadership skills

Basic knowledge of computers

Education

High school diploma or equivalent

Experience with POS

Retail Experience

Job description

Kroger Family of Companies is seeking an experienced e-Commerce Department Manager to oversee day-to-day operations in-store. You will staff the department, develop associates, and reinforce core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include meeting sales goals, budgeting, ensuring customer satisfaction, training staff, and implementing initiatives to optimize order fulfillment, substitutions, and accuracy of deliveries.