E-Commerce Department Lead: Growth & Operations

Kroger-54356a7; Lexington (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Career growth opportunities

Job summary

Kroger is seeking a Store e-Commerce Assistant Manager in Lexington, KY to support the day-to-day operation of the e-Commerce department. You will help ensure customer satisfaction, maintain order flow, and supervise selectors and customer attendants.

The role requires training staff, managing scheduling, resolving issues, and implementing process improvements. You will operate with integrity and a focus on safety in a fast-paced, service-oriented team.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Basic math skills (i.e., counting, addition, and subtraction).
• Self-directed, ability to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members daily performance and annual performance reviews.

Skills

Supervisory experience

Shelf tag reading

Basic computer skills

Basic math skills

Self-directed

Job description

Kroger is seeking a Store e-Commerce Assistant Manager in Lexington, KY to support the day-to-day operation of the e-Commerce department. You will help ensure customer satisfaction, maintain order flow, and supervise selectors and customer attendants.

The role requires training staff, managing scheduling, resolving issues, and implementing process improvements. You will operate with integrity and a focus on safety in a fast-paced, service-oriented team.