E-Commerce & Customer Service Supervisor — Store Ops

Whole Foods Market; Town of Islip (NY); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Town of Islip, NY is seeking a Supervisor to support Customer Service and E‑Commerce initiatives. You will help lead the checkout experience, grocery delivery and pickup at the assigned store, and monitor KPI metrics in-store.

You will assist the Team Leader in developing Team Members, promoting Whole Foods Market core values and ensuring health and safety standards are met. The role requires collaboration with store leadership and external partners.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Balances in-store customer service with completing online orders.
• Monitors customer flow and assigns related tasks while balancing needs of all customers.
• Seeks awareness of competitors and industry trends.
• Responds effectively to customer questions, requests or concerns.
• Collaborates with store leadership and partners, including Amazon delivery drivers.
• Fosters a positive team environment with high morale and mutual respect.
• Maintains safety and security standards for Team Members and customers.
• Ensures compliance with regulatory rules and standards.
• Coaches and mentors Team Members to sustain high performance and reduce turnover.
• Keeps workspaces clean and secure, including staging areas and coolers.
• Protects equipment and cash handling processes.
• Identifies opportunities for process improvements.

Skills

Task management

Root-cause analysis

Interpersonal skills

Mentoring

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market in Town of Islip, NY is seeking a Supervisor to support Customer Service and E‑Commerce initiatives. You will help lead the checkout experience, grocery delivery and pickup at the assigned store, and monitor KPI metrics in-store.

You will assist the Team Leader in developing Team Members, promoting Whole Foods Market core values and ensuring health and safety standards are met. The role requires collaboration with store leadership and external partners.