E‑Commerce & Customer Service Supervisor

Whole Foods Market; Richardson (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness support

Other Team Member perks

Job summary

Whole Foods Market in Richardson, TX is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead checkout and grocery delivery/pickup operations, monitor KPIs, manage capacity and labor, and coach Team Members to deliver exceptional service.

You will partner with store leadership and 1P/3P teams, promote health and safety standards, and drive continuous process improvements in a fast-paced environment.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow and assigns tasks.
• Supports collaborative relationships with store leadership and delivery partners.
• Develops, coaches, and motivates Team Members to sustain high performance.
• Maintains safety, security, and regulatory compliance.

Skills

Task management

Root cause analysis

Interpersonal skills

Coaching others

MS Office

Job description

Whole Foods Market in Richardson, TX is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead checkout and grocery delivery/pickup operations, monitor KPIs, manage capacity and labor, and coach Team Members to deliver exceptional service.

You will partner with store leadership and 1P/3P teams, promote health and safety standards, and drive continuous process improvements in a fast-paced environment.