E‑Commerce & Customer Experience Supervisor

Whole Foods Market; Frisco (CO); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Frisco, CO is seeking a Supervisor to support Customer Service & E‑Commerce, lead checkout and grocery delivery/pickup, and drive safety, quality, and productivity.

You will monitor KPIs, coach Team Members, and coordinate with store leadership and 1P/3P partners to ensure a premier order and pickup experience. This role requires lifting up to 50 lbs, a flexible schedule, and compliance with health and safety regulations.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Seeks awareness of competitors and industry trends.
• Ensures effective response to customer questions/concerns.
• Supports relationships with departmental leadership, store leadership, and 1P/3P partners.
• Fosters a positive environment of teamwork and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Develops, coaches, and motivates Team Members to sustain high performance.
• Maintains cleanliness and security of workspace and equipment.
• Identifies process improvement opportunities.

Skills

Task management

Analysis

Interpersonal skills

Coaching/mentoring

Team building

Customer relationships

Tools

Microsoft Office

Email

Job description

Whole Foods Market in Frisco, CO is seeking a Supervisor to support Customer Service & E‑Commerce, lead checkout and grocery delivery/pickup, and drive safety, quality, and productivity.

You will monitor KPIs, coach Team Members, and coordinate with store leadership and 1P/3P partners to ensure a premier order and pickup experience. This role requires lifting up to 50 lbs, a flexible schedule, and compliance with health and safety regulations.