E‑Commerce & Customer Experience Lead

Whole Foods Market IP. L.P.; Alto (CA); On-site; USD 27,552 - 41,603; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce initiatives at your assigned store. You will manage daily operations, balance in-store customer flow with online orders, and mentor Team Members to uphold safety and quality standards.

You’ll monitor performance metrics, collaborate with store leadership, and strive to improve processes while maintaining a safe, clean, and efficient work environment.

Qualifications

• Minimum 12 months retail experience.
• Ability to lift 50 lbs.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners (e.g., Amazon delivery drivers).
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members to sustain high performance.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment (MSRs, phones, currency counters).
• Proactively identifies process improvement opportunities.
• Communicates and models WFM core values and leadership principles.

Skills

Task management

Root cause analysis

Interpersonal skills

Team mentorship

MS Office

Tools

Email

MS Office

Operations software

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce initiatives at your assigned store. You will manage daily operations, balance in-store customer flow with online orders, and mentor Team Members to uphold safety and quality standards.

You’ll monitor performance metrics, collaborate with store leadership, and strive to improve processes while maintaining a safe, clean, and efficient work environment.