Customer Experience & E‑Commerce Team Lead

Whole Foods Market; Dallas (TX); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Perks access

Job summary

Whole Foods Market is seeking an Associate Team Leader in Dallas to support the Team Leader in Customer Service and E-Commerce, overseeing checkout and order fulfillment. You will monitor performance, manage labor, and ensure safe, accurate processing of orders and smooth customer flow.

Join a team focused on outstanding service, continuous improvement, and health & safety compliance. Retail supervisory experience and strong communication are valued.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.

Skills

Task management

Labor utilization

Data analysis

Communication skills

Interpersonal skills

Mentoring teammates

Decision making

Office software

Mobile dashboards

Tools

Microsoft Office

Email clients

Retail systems

Job description

Whole Foods Market is seeking an Associate Team Leader in Dallas to support the Team Leader in Customer Service and E-Commerce, overseeing checkout and order fulfillment. You will monitor performance, manage labor, and ensure safe, accurate processing of orders and smooth customer flow.

Join a team focused on outstanding service, continuous improvement, and health & safety compliance. Retail supervisory experience and strong communication are valued.