E-Commerce & Customer Experience Supervisor

Whole Foods Market; Bradenton (FL); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market in Bradenton, FL is seeking a Customer Service & E-Commerce Supervisor to support checkout, online orders, and pickup, leading daily store operations, safety, and program execution while developing Team Members.

You will monitor KPIs, balance in-store and online demand, coach colleagues, ensure compliance, and partner with store leadership and delivery drivers to deliver an exceptional customer experience.

Qualifications

• 12+ months retail experience.
• Ability to perform task management and balance dynamic customer flows.
• Strong analytical ability to identify underperformance.
• Excellent interpersonal and teamwork skills.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns tasks accordingly.
• Seeks awareness of competitors and industry trends.
• Ensures a responsive and courteous handling of customer questions and concerns.
• Fosters relationships with departmental leaders, store leadership, and 1P/3P partners.
• Promotes a positive environment and high team morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Develops and coaches Team Members to sustain high performance.
• Keeps workspaces clean; maintains equipment security.

Skills

Task management

Analytical skills

Interpersonal skills

Mentoring

MS Office

Job description

Whole Foods Market in Bradenton, FL is seeking a Customer Service & E-Commerce Supervisor to support checkout, online orders, and pickup, leading daily store operations, safety, and program execution while developing Team Members.

You will monitor KPIs, balance in-store and online demand, coach colleagues, ensure compliance, and partner with store leadership and delivery drivers to deliver an exceptional customer experience.