Customer Experience & E‑Commerce Supervisor

Whole Foods Market; Birmingham (MI); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Michigan is seeking a Customer Service & E‑Commerce Supervisor to support checkout, online orders, pickup, and delivery processes at the assigned store. You will lead teams, monitor performance metrics, manage labor utilization and safety, coach Team Members, and ensure adherence to health and safety regulations while delivering an outstanding customer experience.

This role emphasizes collaboration with store leadership and external partners such as delivery drivers, and

Qualifications

• 12+ months retail experience.
• Must be able to lift 50 lbs.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns tasks balancing needs of all customers.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to customer questions, requests, and concerns.
• Supports relationships with departmental leaders, store leadership, and partners (e.g., Amazon).
• Fosters a positive environment of teamwork and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with health and safety regulations.
• Develops, coaches, mentors, and motivates Team Members to minimize turnover.
• Maintains cleanliness of workspaces and equipment security.
• Identifies process improvement opportunities.
• Communicates and models WFM values and goals.

Skills

Task management

Analytical skills

Interpersonal skills

Mentoring

Microsoft Office

Job description

Whole Foods Market in Michigan is seeking a Customer Service & E‑Commerce Supervisor to support checkout, online orders, pickup, and delivery processes at the assigned store. You will lead teams, monitor performance metrics, manage labor utilization and safety, coach Team Members, and ensure adherence to health and safety regulations while delivering an outstanding customer experience.

This role emphasizes collaboration with store leadership and external partners such as delivery drivers, and