Customer Service Representative

Karen Kane, Inc.; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k plan with partial company match

Comprehensive healthcare, dental, and視

Voluntary life insurance, as well as短

Early access to company sample sales

Wellness program

Free health & mindfulness webinars

Fitness Challenge awards

Gym discounts

Job summary

Karen Kane, Inc. seeks an Ecommerce Customer Service Representative in Los Angeles, CA.

You will assist customers ordering online via calls, emails, and live chat, and collaborate with the Ecommerce team to ensure smooth order processing and customer satisfaction. The ideal candidate has strong bilingual English/Spanish communication, problem-solving skills, and familiarity with Gorgias, AirCall, and Shopify.

Qualifications

• High school diploma or GED required.
• Experience with ecommerce platforms (Gorgias, AirCall, Shopify) preferred.
• Must be bilingual in English and Spanish.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Assist customers with placing orders and upsell opportunities.
• Maintain knowledge of products, promotions, and policies.
• Coordinate with Ecommerce team on product details and issues.
• Process orders, tracking, and returns efficiently.
• Communicate clearly with internal teams about defects or issues.
• Suggest process improvements to enhance customer service efficiency.

Skills

Bilingual English/Spanish

Customer-focused

Problem-solving

Cross-selling

Communication

Microsoft Office

Education

High school diploma/GED

Tools

Gorgias

AirCall

Shopify

Job description

We’re looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service.

About the Role - Job Responsibilities Include:

• Respond, answer, and resolve any customer inquiries and concerns
• Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise
• Communicate with customers who are experiencing various issues through emails, phone calls, and live chat
• Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions
• Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers
• Provide product detail to our Ecommerce team to help improve online product descriptions
• Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise
• Offer suggestions as needed to improve team processes or efficiencies
• Respond promptly and accurately to customer inquiries and requests
• Assist customers with placing, tracking, and returning orders
• Work with Ecommerce team on related initiatives and activities as needed

Qualifications - Candidate Requirements:

• High school diploma / GED
• Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred
• Ability to read, write, and speak in both English and Spanish (bilingual)
• Self-motivated with the ability to question and learn new tasks quickly
• Ability to empathize with and prioritize customer needs
• Ability to determine customer needs and provide appropriate solutions
• Highly motivated, energetic and upbeat personality
• Microsoft Office Knowledge – Outlook, Excel, and Word
• Ability to work independently and with a team

Pay range and compensation package - Benefits:

• 401k plan with partial company match
• Comprehensive healthcare, dental, and vision plan
• Voluntary life insurance, as well as short-term and long-term disability policies
• Voluntary free annual biometric health test
• Early access to company sample sales
• Company-sponsored Wellness program
• Access to free monthly health & mindfulness webinars
• Seasonal monetary awards for participation in company Fitness Challenges
• Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country
• Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others