E‑commerce Care & Support Specialist

Skip's Custom Flooring, Inc.; Town of Canandaigua (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

A flooring custom business in New York is seeking an E Commerce Customer representative to manage customer interactions on their online platform. Responsibilities include addressing inquiries, processing orders, and enhancing customer satisfaction. Candidates should be detail-oriented with strong communication skills and ideally have experience in customer service or e-commerce. A high school diploma is required, with a preference for a degree in business or marketing. The role offers employee discounts and opportunities for advancement.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong problem-solving abilities required for efficient issue resolution.
• Experience with e-commerce platforms is highly advantageous.

Responsibilities

• Respond to customer inquiries via email, chat, or phone in a timely manner.
• Assist customers with order placement and payment processing.
• Resolve customer complaints efficiently and effectively.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Attention to detail

Proficiency in e-commerce platforms

Experience with CRM tools

Ability to work in a fast-paced environment

Customer-oriented mindset

Education

High school diploma or equivalent

Bachelor’s degree in business, marketing, or related field

Job description

A flooring custom business in New York is seeking an E Commerce Customer representative to manage customer interactions on their online platform. Responsibilities include addressing inquiries, processing orders, and enhancing customer satisfaction. Candidates should be detail-oriented with strong communication skills and ideally have experience in customer service or e-commerce. A high school diploma is required, with a preference for a degree in business or marketing. The role offers employee discounts and opportunities for advancement.