E‑Commerce Customer Care Specialist

K57 Skechers USA, Inc.; United States; Sur place; USD 23 000 - 28 000; Plein temps

Résumé du poste

Skechers USA, Inc. is hiring for a customer service role to support ecommerce sales, the Skechers Elite program, and store networks. You will respond to inquiries via multiple channels, resolve issues on first contact, and assist with membership accounts and order-related questions.

The role requires strong communication, a high-volume service mindset, and proficiency with Microsoft Office. Weekend availability and a flexible schedule are part of the work hours.

Qualifications

• Experience in a high-volume contact center is preferred.
• Strong written and verbal communication skills needed.
• Ability to use multiple customer service tools and web technologies.

Responsabilités

• Assist customer inquiries via phone, email, live chat, mail and social media in a high-volume contact center.
• Provide friendly, professional service to ensure a quality experience.
• Utilize customer service tools and systems to resolve issues.
• Monitor order and return flow.
• Process credits and exchanges for returns to Skechers.com.

Connaissances

Customer service

Communication

CRM systems

Microsoft Office

Formation

High School Diploma

Outils

CRM system

MS Office (Word, Outlook, Excel, PowerPoint)

Description du poste

Skechers USA, Inc. is hiring for a customer service role to support ecommerce sales, the Skechers Elite program, and store networks. You will respond to inquiries via multiple channels, resolve issues on first contact, and assist with membership accounts and order-related questions.

The role requires strong communication, a high-volume service mindset, and proficiency with Microsoft Office. Weekend availability and a flexible schedule are part of the work hours.