E-Commerce Customer Care Specialist

Skechers USA Ltd.; California (MO); On-site; USD 23,419 - 27,552; Full time

Job summary

Skechers USA Ltd. is seeking an E-Comm Customer Care Representative to support ecommerce sales and Skechers Elite members. You will handle inquiries via phone, email, live chat, and social media in a high-volume center, ensuring a friendly, professional service and timely issue resolution.

The role requires strong communication, organization, and CRM experience, with proficiency in Microsoft Office. Weekend shifts and full-time hours are available in Rancho Belago, CA.

Qualifications

• High School Diploma or equivalent preferred.
• Prior customer service experience in a medium or high-volume contact center.
• Excellent written and verbal communication.
• Familiarity with CRM systems and Microsoft Office products.

Responsibilities

• Assist customers via phone, email, live chat, mail, and social media in a high-volume center.
• Provide friendly, professional service to ensure quality experiences.
• Resolve issues using multiple tools and systems and monitor order/return flow.
• Process credits and exchanges for returns to Skechers.com.
• Collaborate with store and district managers to resolve consumer concerns.
• Research and troubleshoot technical issues as needed.

Skills

Communication skills

Time management

Organizational skills

Education

High School Diploma or equivalent

Tools

CRM system

Word

Outlook

Excel

PowerPoint

Job description

Skechers USA Ltd. is seeking an E-Comm Customer Care Representative to support ecommerce sales and Skechers Elite members. You will handle inquiries via phone, email, live chat, and social media in a high-volume center, ensuring a friendly, professional service and timely issue resolution.

The role requires strong communication, organization, and CRM experience, with proficiency in Microsoft Office. Weekend shifts and full-time hours are available in Rancho Belago, CA.