E-Comm Customer Care Representative

Skechers; Rancho Cucamonga (CA); On-site; USD 23,419 - 27,552; Full time

Job summary

A well-known footwear company based in California is seeking an E-Comm Customer Care Representative. The role involves assisting customers with inquiries through various communication channels and ensuring a high-quality service experience. Ideal candidates will possess strong communication and organizational skills, with a preference for those having a High School Diploma and prior customer service experience. The position offers a competitive hourly wage of $17 - $20.

Qualifications

• Prior customer service experience in a medium or high-volume contact center is preferred.

Responsibilities

• Assist with customer inquiries through multiple channels.
• Provide professional service to ensure customer satisfaction.
• Effectively use customer service tools to resolve issues.
• Monitor order and return flow.
• Process credits and exchanges for returns.
• Assist with SKECHERS Elite membership accounts.

Skills

Excellent oral and written communication skills

Excellent organizational skills

Familiarity with a CRM system

Experience with Microsoft Office products

Education

High School Diploma or equivalent

Job description

Overview

Join to apply for the E-Comm Customer Care Representative role at Skechers.

To support the activities associated with Skechers ecommerce sales, Skechers Elite program, support Skechers retail stores and provide service to, and issue resolution on a first contact basis, for customers.

Responsibilities

• Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center.
• Ensure a quality experience by providing friendly, professional service.
• Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer’s behalf.
• Monitor order and return flow.
• Process credits and exchanges for returns to SKECHERS.com.
• Assist customers with their SKECHERS Elite membership accounts.
• Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store.
• Research and troubleshoot technical issues as needed.
• Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward.

Qualifications

• Excellent oral and written communication skills.
• Excellent organizational and time management skills
• Familiarity with a CRM system
• Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint.

Education And Experience

• High School Diploma or equivalent preferred
• Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment.

Schedule

• Work Hours - 10:30am - 7:00pm
• Must be available to work weekends

Pay

$17 - $20 an hour

About Skechers

Skechers (NYSE: SKX), a global, Fortune 500 brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity

Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [e-mail].

Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail