E-Commerce Customer Experience Specialist

Apres Nail; California (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

Apres Nail in California, Missouri, is seeking a full-time E-Commerce Customer Service Representative. The ideal candidate will excel in a fast-paced environment while providing outstanding service through phone and email. Responsibilities include responding to inquiries, maintaining product knowledge, and resolving issues efficiently.

The role requires a high school diploma and at least 1 year of customer service experience, with strong communication skills being essential. Ability to multitask and a positive mindset are key qualities we seek.

Qualifications

• 1 to 2 years of experience with e-commerce or online customer service.
• Bilingual in English and Spanish is preferred but not required.
• Experience in health insurance is preferred.

Responsibilities

• Respond to customer inquiries and concerns in a prompt, courteous manner.
• Handle a constant flow of emails and calls for customer service.
• Build and maintain customer trust through open communication.
• Provide accurate and complete information using appropriate methods.

Skills

Excellent communication and writing skills

Ability to multi-task efficiently

Problem solving

Ability to build rapport with clients

Education

High school diploma or equivalent

Job description

Apres Nail in California, Missouri, is seeking a full-time E-Commerce Customer Service Representative. The ideal candidate will excel in a fast-paced environment while providing outstanding service through phone and email. Responsibilities include responding to inquiries, maintaining product knowledge, and resolving issues efficiently.

The role requires a high school diploma and at least 1 year of customer service experience, with strong communication skills being essential. Ability to multitask and a positive mindset are key qualities we seek.