E-commerce Chat Support Specialist (Hybrid)

LabourNet; United States; Hybrid; USD 1,900 - 2,600; Full time

Job summary

LabourNet is seeking a Customer Support Associate with 0-2 years of e-commerce chat support experience. You will handle chats and emails, resolve issues, and escalate where needed, while maintaining accurate product information and customer satisfaction.

Training is offline in office, with 6 days off per month. Work can be from office or hybrid, and candidates should have a laptop for hybrid setup.

Qualifications

• Graduates or non-graduates are eligible to apply for this position.
• Should be able to handle multiple chats.
• Disciplined work habits, follow systematic approach to tasks, and possess problem solving abilities.
• Typing speed in the range of 25-30 words per minute.
• Proficiency with chat software is an added advantage.
• Willing to join immediately or have a notice period of less than 15 days.
• Willing to work in any shift.
• Willing to do work from office.

Responsibilities

• Responds to customers queries via chats and emails.
• Resolves customer complaints and issues efficiently.
• Troubleshoots technical problems and provides solutions.
• Ensures customer satisfaction and provides professional customer support.
• Properly escalates unresolved issues to appropriate internal teams.
• Provides accurate information about products and services.

Skills

Typing 25-30 wpm

Clear English communication

Patience

Adaptability

Reading comprehension

Customer interaction

MS Excel basics

Friendly and courteous

Education

Graduates or non-graduates eligible

Tools

Chat software

MS Excel

Job description

LabourNet is seeking a Customer Support Associate with 0-2 years of e-commerce chat support experience. You will handle chats and emails, resolve issues, and escalate where needed, while maintaining accurate product information and customer satisfaction.

Training is offline in office, with 6 days off per month. Work can be from office or hybrid, and candidates should have a laptop for hybrid setup.